Switzerland based global delivery

Your SAP CoE.
Without the complexity of building one.

Seasoned expertise. Business-driven leadership. Smarter economics. We build, operate and continuously improve your SAP capability — integrating SAP operations, governance, functional and technical specialists, advisory and flexible delivery into one accountable service.

Explore our CoE capabilities

Trusted by

  • medmix
  • Deutsche Bank
  • UBS

SAP CoE as a Service

A complete SAP capability. Teams built to perform.

AMS is a service you buy. A Centre of Excellence is a capability you gain. Carlavia brings together senior SAP leadership, specialist expertise, governance, service operations and business-focused improvement — without requiring you to recruit and maintain every discipline internally.

CHANGE

Projects & Transformation

Rollouts, enhancements, upgrades, integrations, organizational change and S/4HANA initiatives, with capacity scaled to demand.

BUSINESS PROCESSES

Functional Expertise

Experienced SAP specialists across finance, controlling, procurement, supply chain and other business-critical processes.

RUN

SAP Operations

Application management, incident and problem resolution, service continuity, release coordination and proactive operational care.

ENGINEERING

Technical & Architecture

ABAP, integrations, SAP BTP, architecture, data, technical standards and engineering guidance.

VALUE

Continuous Improvement

Process optimization, automation, technical debt reduction and transparent cost-performance management linked to business priorities.

ACCOUNTABILITY

Governance & Leadership

Senior SAP leadership, priorities, delivery oversight, service governance, stakeholder alignment and long-term roadmaps.

WHY CARLAVIA

Senior people. Integrated capability.
Business ownership.

A successful SAP organization requires both technical resources and business expertise. Our teams combine client-side IT and ERP leadership, enterprise transformation and hands-on SAP delivery. We operate as an extension of your organization, aligning technical decisions with business priorities and taking responsibility for agreed outcomes.

Senior expertise by design

Experienced professionals and direct access to delivery leadership, not a staffing pyramid built around junior capacity.

Business-first governance

Joint business and IT prioritization, operational transparency and decisions focused on measurable business value.

Integrated end-to-end delivery

Functional, technical, architectural and project expertise coordinated as one accountable capability.

Flexible capacity, smarter economics

A stable core team plus specialist and nearshore capacity when required, avoiding unnecessary permanent overhead.

Enterprise-grade SAP capability. Without enterprise-sized overhead.

RUN · IMPROVE · LEAD · TRANSFORM

Your business sets the direction.
We provide the capability.

An integrated operating model connects retained client leadership and business ownership with Carlavia CoE governance, a stable core service team, and flexible specialists for projects and peak demand. One coherent SAP roadmap spans operations, change and continuous improvement.

OPERATIONS

Expert-led SAP technical operations across public cloud, private cloud and on-premise environments

OPERATIONS

SAP Operations

We provide expert-led SAP technical operations across public cloud, private cloud and on-premise environments, combining experienced specialists, proactive management and clear accountability to keep business-critical SAP systems reliable, secure and cost-efficient.

Our approach focuses on:

– Reliable and resilient operations — Proactive monitoring, system administration, incident resolution and preventive maintenance to ensure stability and business continuity.
– Experienced technical expertise — Skilled SAP specialists supported by technical leadership, structured service management and clear operational ownership.
– Cost efficiency and TCO optimization — Right-sized resources, infrastructure optimization and disciplined cost control without compromising service quality.
– Flexible operational capabilities — Scalable teams supporting SAP cloud, on-premise and hybrid landscapes, adapting to changing business requirements and workloads.
– Performance and continuous improvement — System tuning, upgrades, automation and ongoing optimization to reduce complexity and operational risks.
– Business alignment and accountability — Transparent service delivery, clear responsibilities and close collaboration with internal IT and business stakeholders.

Our commitment: Stable SAP operations, practical expertise and continuous improvement — delivered with management accountability, operational discipline and a focus on long-term business value.

Contact

OPTIMIZATION

Enhancements, automation, reporting and prioritized improvements informed by business needs.

OPTIMIZATION

Improve: Business Processes

We help organizations continuously improve their SAP-supported business processes, turning operational insights and business requirements into practical, measurable improvements. Our functional and technical specialists work closely with business stakeholders to simplify processes, improve efficiency and maximize the value of existing SAP investments.

Our approach focuses on:

– Business process optimization — Identify inefficiencies, eliminate unnecessary complexity and improve end-to-end processes across finance, procurement, manufacturing and supply chain.
– Continuous enhancements — Deliver prioritized functional improvements, configuration changes and system enhancements aligned with business needs.
– Automation and efficiency — Reduce manual activities, improve workflows and apply SAP capabilities and automation where they deliver tangible value.
– Reporting and decision support — Improve data quality, reporting capabilities and business visibility to support informed decisions.
– Business-driven prioritization — Evaluate improvement opportunities based on business impact, implementation effort, cost and expected benefits.
– Sustainable improvement — Maintain process documentation, reduce workarounds and build improvements into regular operational planning.

Our commitment: Practical, business-led improvements that increase efficiency, reduce complexity and deliver measurable value from your SAP investment.

Contact

LEADERSHIP

SAP leadership, architectural standards, stakeholder engagement, demand management and delivery oversight.

LEADERSHIP

Lead: CoE Governance

We provide experienced SAP leadership and structured governance to connect business priorities, technology decisions and service delivery into one coordinated SAP capability. Our approach combines strategic oversight with hands-on management, ensuring that resources, investments and initiatives remain aligned with business objectives.

Our approach focuses on:

– Experienced SAP leadership — Senior professionals providing operational direction, technical oversight, delivery management and practical decision support.
– Business and IT alignment — Translate business priorities into clear SAP roadmaps, service objectives and coordinated delivery plans.
– Architecture and standards — Establish consistent technical principles, integration standards and governance to manage complexity and reduce long-term risks.
– Demand and portfolio management — Evaluate, prioritize and coordinate enhancements, projects and resource allocation based on business value.
– Performance and accountability — Define clear responsibilities, service expectations, performance indicators and transparent reporting.
– Cost and capability governance — Balance internal resources, external expertise, operational resilience and total cost of ownership.

Our commitment: Experienced leadership, transparent decisions and accountable governance that keep your SAP organization aligned, efficient and focused on business results.

Contact

TRANSFORMATION

Specialist capacity for complex initiatives without permanent overstaffing of the core team.

TRANSFORMATION

Change: Projects & Rollouts

We deliver SAP projects, rollouts and transformation initiatives through experienced project leadership, integrated functional and technical teams, and disciplined execution. Our delivery model provides the specialist capacity needed for complex changes without permanently increasing the cost of your core SAP organization.

Our approach focuses on:

– SAP implementations and rollouts — Deliver new capabilities, organizational deployments and system extensions using structured, business-focused delivery methods.
– S/4HANA transformation — Support assessments, migrations, conversions and modernization with practical planning and controlled execution.
– Mergers, acquisitions and carve-outs — Manage SAP-related integrations, separations, consolidations and organizational restructuring.
– Integrated project delivery — Coordinate functional consultants, developers, architects, testing and business stakeholders within one delivery model.
– Flexible specialist capacity — Scale project resources according to complexity, milestones and changing workloads.
– Delivery and cost discipline — Maintain clear scope, realistic schedules, transparent budgets, risk management and measurable business objectives.

Our commitment: Well-managed SAP projects that deliver business value, control implementation costs and minimize disruption to ongoing operations.

Contact

ENGAGEMENT OPTION

Establish or redesign your CoE: assess capabilities, define governance, organize knowledge transfer and transition to a sustainable model.

ENGAGEMENT OPTION

Build & Transform

We help organizations establish, redesign or transform their SAP Centre of Excellence into a sustainable, business-aligned capability. Combining experienced SAP leadership, operating model design and practical transition management, we build organizations that balance expertise, operational reliability, flexibility and cost efficiency.

Our approach focuses on:

– Capability assessment — Evaluate existing SAP teams, skills, processes, governance, service performance and cost structures to identify improvement opportunities.
– CoE operating model design — Define responsibilities, organizational structure, service scope, governance and collaboration between business, IT and external partners.
– Skills and resource planning — Establish the right balance of internal ownership, permanent core capabilities and flexible specialist capacity.
– Governance and service standards — Introduce practical management processes, architecture principles, service expectations and performance reporting.
– Knowledge transfer and transition — Support documentation, onboarding, capability development and controlled transfer of operational responsibilities.
– Sustainable transformation — Implement a phased roadmap that improves capability maturity while managing transition risks and long-term costs.

Our commitment: A practical, well-structured SAP Centre of Excellence designed to perform, evolve and deliver sustainable business value.

Contact

ENGAGEMENT OPTION

Strengthen your in-house SAP team with senior leadership, architecture, specialist expertise and project capacity.

ENGAGEMENT OPTION

CoE Extension

We strengthen existing SAP organizations with experienced leadership, specialist expertise and flexible delivery capacity. Working as an integrated extension of your internal team, we help close capability gaps, reduce dependence on individual resources and support growing business demands without unnecessary permanent overhead.

Our approach focuses on:

– Specialist expertise on demand — Access experienced functional, technical, architectural and project specialists when internal capabilities are limited or unavailable.
– Leadership and management support — Complement internal SAP management with senior advisory, delivery oversight, mentoring and practical operational guidance.
– Flexible capacity — Address workload peaks, project demands, absences and specialist requirements without expanding permanent staffing.
– Knowledge continuity and development — Support internal teams through mentoring, documentation, knowledge sharing and structured collaboration.
– Integrated team delivery — Work within existing governance, processes and service structures, maintaining clear responsibilities and effective coordination.
– Cost-efficient capability expansion — Strengthen expertise and resilience while optimizing the balance between internal resources and external services.

Our commitment: The expertise and flexibility of a broader SAP organization, integrated with your existing team and delivered with clear accountability and disciplined cost management.

Contact

ENGAGEMENT OPTION

An integrated, long-term managed capability combining core services, governance, specialist capacity and continuous improvement.

ENGAGEMENT OPTION

Managed CoE as a Service

We provide an integrated SAP Centre of Excellence as a managed service, combining experienced leadership, operational support, functional and technical expertise, governance and continuous improvement within one accountable delivery model. Our approach gives organizations access to a comprehensive SAP capability without the complexity and fixed overhead of building and maintaining every discipline internally.

Our approach focuses on:

– Integrated SAP capability — Bring together application management, technical operations, functional expertise, architecture and project delivery under coordinated leadership.
– End-to-end service accountability — Establish clear responsibilities, service governance, performance expectations and transparent management reporting.
– Stable core team and flexible specialists — Maintain operational continuity while scaling expertise and delivery resources according to business demand.
– Business-aligned governance — Coordinate priorities, investments, service improvements and technology decisions with internal business and IT leadership.
– Continuous improvement and transformation — Combine reliable day-to-day services with process optimization, modernization and project execution.
– Predictable and optimized economics — Manage capacity, service quality and specialist resources through transparent commercial arrangements and disciplined TCO management.

Our commitment: A reliable, adaptable and professionally managed SAP capability that combines enterprise-level expertise with practical delivery, operational accountability and cost efficiency.

Contact

SMARTER ECONOMICS

Compare the total cost of internal capacity and external specialists; optimize your model for quality, resilience and value.

SMARTER ECONOMICS

Cost & Performance Advisory

We help organizations understand and optimize the true cost and performance of their SAP capabilities. Combining practical SAP management experience, operational insight and financial discipline, we assess how resources, services, technologies and delivery models contribute to overall business value — beyond individual consultant rates or infrastructure costs.

Our approach focuses on:

– Total cost of ownership analysis — Assess internal staffing, external services, infrastructure, licensing-related cost drivers, support and project expenditure.
– Operating model benchmarking — Compare internal, outsourced and hybrid delivery approaches across cost, expertise, flexibility, quality and operational resilience.
– Resource and capacity optimization — Identify opportunities to improve team structures, specialist utilization, workload distribution and staffing efficiency.
– Service performance assessment — Evaluate service levels, operational effectiveness, delivery quality, recurring issues and improvement opportunities.
– Cost transparency and control — Establish practical reporting, financial accountability and clearer visibility into SAP operating and project costs.
– Actionable improvement roadmap — Prioritize realistic measures to improve service performance, reduce unnecessary expenditure and strengthen long-term capability.

Our commitment: Objective, practical recommendations that balance cost, service quality, operational resilience and business value — helping you invest in the SAP capabilities that matter most.

Contact

WHAT SUCCESS LOOKS LIKE

A stronger SAP organization. Better business outcomes.

  • SAP value measured beyond tickets

    We align service performance and continuous improvement with the outcomes your business cares about.

    • Operational stability — reliable SAP services and transparent incident management.
    • Business process performance — improvements driven by functional owners and measurable priorities.
    • Delivery predictability — coordinated change, governance and clear accountability.
    • Sustainable improvement — less technical debt, documented knowledge and actionable roadmaps.
    Discuss business outcomes
  • Your direction. Our delivery capability.

    Your organization retains business strategy and decision rights. Carlavia provides coordinated SAP leadership and agreed delivery responsibilities.

    • Retained leadership — business ownership, strategic priorities and approvals stay with you.
    • Managed CoE governance — architecture, service oversight, planning and transparent reporting.
    • Stable core capacity — continuous knowledge, accountability and operational support.
    • Flexible expertise — specialist support during projects, change and demand peaks.
    Explore our operating model
  • Optimize total capability cost

    The right comparison is the total cost, effectiveness and resilience of an SAP organization — not just hourly consultant rates.

    • Lean core team — size permanent capability for ongoing demand.
    • Expertise when needed — access broader skills without employing every discipline.
    • Flexible nearshore capacity — add delivery resources in line with agreed needs.
    • Transparent governance — manage cost, quality, continuity and business value together.
    Assess your SAP economics

DISCUSS YOUR SAP COE STRATEGY

Is your SAP organization delivering its full potential?

  1. Understand your SAP organization

    Review your SAP landscape, business priorities, current team, service model and cost drivers.

  2. Design the right CoE model

    Identify retained responsibilities, governance, core capabilities and flexible specialist capacity.

  3. Agree a practical transition

    Define scope, accountability, transition milestones, improvement roadmap and a transparent commercial proposal.

Initial discussion · No obligation

Why choose us

Partner with a reliable digitalization expert

01

12 countries worldwide

Our team has international experience that we use in technological transformation

02

Supports 2 continents

Our services are used by countries across time zones from Eastern EU to Canada

03

Leaders in implementation

Years of experience guarantee quality and process knowledge

View all services

FAQ

Your SAP CoE questions.

AMS focuses on reliable application services and improvements. Our CoE model adds integrated SAP leadership, functional and technical expertise, architecture, governance and transformation capacity.

Yes. We can extend your current organization with senior specialists, managed capabilities and delivery leadership, while your business retains strategic ownership.

No. We tailor governance, service boundaries, responsibilities and capacity to your operating model. You can retain critical capabilities internally.

We scope a stable core capability and agree flexible specialist capacity as needed. The aim is quality and predictable service economics, not merely the lowest hourly rate.

Grow with us.

SAP, engineering, cloud, design and business roles across six companies in Switzerland and Slovakia.

Bring us your enterprise technology challenge.

Tell us the business problem. We'll tell you which capability it needs, who would lead it — and what a sensible first step looks like.

  • Jaroslav Kacina

  • Marian Hires