Frequently Asked Questions
What is CARLAVIA?
Is CARLAVIA really free, forever?
Yes! Every new account is automatically assigned the Free eSign plan. This is a perfect eSignature plan for those with limited needs yet enriched with all ready-to-go templates and features to run your small business. The plan includes 15 outgoing documents per month and 2 users while there is no limit for receiving and signing documents. Should you wish to send more transactions or give access to more users, it is recommended to upgrade the plan in the subscription section.
What is the difference between user and an account?
Can a user have access to more than one account?
Should I invite my business partners to register and use CARLAVIA?
Absolutely. It is highly recommended to invite your customers, suppliers, and all other business partners to join and create a CARLAVIA account. That will significantly improve processing and turnaround times on both sides. However, even if your partners are not in CARLAVIA you are able to work with them efficiently.
Is it possible to send documents to non-CARLAVIA accounts?
Of course. The platform allows sending documents to anyone with an email. Such a user can view, download, digitally sign or reject the document, just as any other CARLAVIA account holder. Having said that, the users not registered in CARLAVIA, will not be able to track the documents using the dashboard, and won’t be able to create and send documents as a sender or originator.
Are electronic and digital signatures legally binding and admissible in courts?
Does CARLAVIA offer standard and custom document templates?
Can I use templates in multiple languages?
Yes. The platform offers various document templates in many languages. These can be tailored for particular jurisdictions as required.
Is it possible to integrate with enterprise systems?
The platform is ready to be used out of the box upon registering and creating an account. Additionally, based on specific requirements, it can also be integrated with enterprise systems and other technologies, such as Salesforce, SAP, Microsoft Dynamics and others to drive further efficiency and level of automation.
How is a subscription payment handled?
CARLAVIA has partnered with stripe, the worldwide leader in online payment processing for internet businesses. CARLAVIA platform uses STRIPE Customer Portal to manage subscriptions and to process the payments and doesn’t collect credit card information.
Do I need a credit card to get started?
You can register and start with the Free eSign plan which is entirely free and that doesn’t require any credit card. Once you are comfortable with CARLAVIA, you simply upgrade to a paid plan. It’s entirely up to you!
Is it possible to use a different payment method, e.g. wire transfer?
For Premium and Enterprise plan customers we offer the option of direct invoicing along with additional plans and services when required.
Please contact us at [email protected]
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